Refund policy

Our promise
Every Vellamy order is inspected before it ships. If anything arrives damaged, defective, or different from what you ordered, we’ll make it right — fast.

Damaged, defective or incorrect items
Contact us at owenkremer117@gmail.com within 14 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or issue a full refund — in most cases you won’t need to ship anything back.

Change-of-mind returns
Because every piece ships to order direct from our fulfillment center, we don’t accept change-of-mind returns or exchanges. Please use the Fit & Hold guide and size chart on each product page before ordering — and if you’re unsure between sizes, message us your measurements and we’ll help you choose.

First-Order Fit Promise
New to Vellamy? If your size doesn't work out on your very first order, we'll send one free size exchange — keep the original piece, there's nothing to ship back. Just email owenkremer117@gmail.com within 14 days of delivery with your order number and the size you need. One exchange per customer, first order only. For the right fit the first time, check the size guide on each product page or message us your measurements.

Lost or delayed orders
Typical delivery is 7–14 business days. If your order hasn’t arrived within that window, contact us and we’ll track it down or refund you.

Refunds
Approved refunds are returned to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, contact us at owenkremer117@gmail.com.